As a Head Field Technical Support you will be reporing to CQO and be part of the Market Quality team within Quality Function. The Purpose of your role is Lead the Field Technical Support team for Vehicle / Part Quality establishment for minimum to ensure Zero existing and Upcoming Product Failures. Ensuring timely resolution of market issues to improve the customer perception towards HMCL products.
Your Roles and Responsibilities will include but be not limited to the Following:
1) Build strategies for Customer Delight by proactively capturing the customer pulse through responses. Guiding the team to deep dive into customer reported responses to ensure on-time & one-time solution.
2) Prompt action and technical support to field issues through Core SME team developed to cater to specific issues. Ensuring prompt and time-bound resolution to customer reported responses
3) Build and refer Repository of Past issues in New Model Launches to ensure elimination of recurrence.
Ensure IQC & Logical Issue Closure by expert knowledge and rationale of SME’s
4) Provide Infrastructure, resource development & manage Budget to meet requirement
5) Developing a digital system for seamless, flawless end-to-end communication. Developing SME’s for predictive analysis & guiding team for futuristic product quality improvements.
On a day-to-day basis you will be building New Technologies and Software’s Know how., responsible for Makers Proprietary and New technology part design validation, Handle Global Business- Usage conditions, Environment and Users Profile, Ensure High Response time for resolution of customers issue in absence of interim field solutions
HERO HONDA MOTORS LTD is a company based out of Haryana, India.Hero MotoCorp Limited was incorporated in January 19th, 1984 under the name Hero Honda Motors Ltd. The Company was established as a Joint Venture Company between Honda Motor Company of Ja... Read More
